Receiving an order for an aerocom or Safe-linK pneumatic tube system is the beginning of a long partnership with our customer.
Like all mechanical systems service and support is essential to maintain a quality performance from your pneumatic tube for many years.

Our support is provided to customers to meet with their needs;

Hospital:
24 hour support by telephone or modem

Retail:
12-hour support (8 to 8) Monday / Friday
4 hour support (9 to 1) Sat / Sun

Industry:
12-hour support (8 to 8) Monday / Friday

Commercial:
12-hour support (8 to 8) Monday / Friday
4 hour support (9 to 1) Sat / Sun

Telephone support can overcome most difficulties, however, if a service call is required our service department will make the necessary arrangements with the customer.

The aerocom ac 3000 is fully computerized and can be accessed with a password by modem link. All functions of the system can be interrogated and adjusted to ensure continuous service with the minimum of downtime.
"Your System will be Accessed within 30 Minutes"